Shipping policy

All orders come with tracking.
Free tracked shipping on Australian orders over $75

ORDER PROCESSING:

Please allow up to 3 business days for your order to be fulfilled. We try to fulfill orders every few days but can't always guarantee this. Expect an email within that time to let you know your order is on the way! This may be subject to delays due to events or holidays.

DOMESTIC (AUSTRALIA) SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Please allow 1-2 weeks for your package to arrive after the date of sending. 

INTERNATIONAL SHIPPING (USA etc.):

I've paused shipping to countries except the USA for the moment. If your country doesn't appear to be supported please reach out to me to add it.

Shipping charges for your order will be calculated and displayed at checkout.

Please allow 2-4 weeks from the date of sending for your package to arrive. This time is an estimate and orders may take longer to arrive.

REFUNDS, RETURNS AND EXCHANGES

Full refund policy can be found at https://pinstachiio.com/policies/refund-policy

I do not accept change of mind returns. 

In the event that your order arrives damaged in any way, please contact via the chat feature on pinstachiio.com with your order number and a photo of the item’s condition. I address these on a case-by-case basis but will try my best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact me via the chat feature.