Refund policy

30-day Change-of-Mind Returns

Changed your mind? Contact us within 30 days of receiving your order. Items must be unused and in their original condition, including product packaging.

Once we’ve received and checked your returned items, we’ll refund the amount paid for them, less the return postage cost. Original delivery charges aren’t refundable. We’ll confirm the return postage cost before arranging your return label.

If your order hasn’t been dispatched, we can cancel it and provide a full refund.

If your order is already in transit, please wait until it arrives before returning it. You can still contact us beforehand to arrange the return.

Damages and issues

Something not up to scratch? Please contact us as soon as you can if your item is faulty, damaged or incorrect. Send your order number and, if possible, a photo so we can help sort it out.

If we’ve made a mistake or your item is faulty, we’ll put it right at no extra cost to you. Depending on the issue, this may mean a replacement, repair or refund, in line with your rights under Australian Consumer Law.

If you accidentally damage an item, you’re still welcome to reach out. We can see whether we can help, and your feedback might help us improve our products.

Our change-of-mind conditions, including the 30-day limit, don’t affect your rights under Australian Consumer Law.

You can always contact us for any return questions at help@pinstachiio.com

Refunds

Once we’ve received and checked your return, we’ll email you to confirm your refund or explain any issues.

We’ll issue your refund to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to make the funds available.

If you haven’t received your refund within 15 business days of approval, please contact us at help@pinstachiio.com.

Promotions and Partial Returns

For change-of-mind returns, if returning an item means your purchase no longer qualifies for a promotion, you’ll also need to return the free items received through that promotion.

If an item is faulty, damaged or incorrect, please contact us under our Damages and Issues section. Your rights under Australian Consumer Law still apply to promotional items.

Please contact us before sending anything back so we can provide return instructions.